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Pledged to serve

There are many reasons for the decline of customer service, but some firms are determined to change that

By Helaine Williams (Contact)

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Kristi Smith believes customer service at retail stores stinks these days. The people who work at them, she opines, don’t seem inclined to give decent treatment to the consumers who are, essentially, paying their salaries.

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This article was published Tuesday, August 19, 2008.

Style, Pages 29, 34 on 08/19/2008


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